Cutting write-offs 91% for a physician-owned urgent care group with a tough Medi-Cal and IPA mix

Verified client

The challenge

This is a physician-owned, 4-site urgent care group in Southern California handling around 60,000 insured visits a year, with a payer mix weighted heavily toward Medi-Cal and IPA capitation arrangements — some of the hardest billing to manage well, with lower reimbursement, more routing complexity, and more room for claims to fall through the cracks. Before NatRevMD, nearly 15 cents of every collectible dollar was being written off.

The results

Measured by date of service, claims at least 120 days old, self-pay excluded.

−91%

non-contractual write-offs (14.8% → 1.3%)

84.8% → 96.3%

net collection rate

$1.37M

a year no longer written off

3 of 4

sites now above the 95% collection benchmark

2.5%

of AR over 120 days

~60,000

insured visits a year, across 4 sites

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