Most medical practices that come to us aren’t failing. In fact, they are often doing great volume. But they are leaving money on the table, and they know it.
When we talk to practice owners who are on the fence about making a change, the fear isn’t usually whether a new billing company can help. The real fear is whether the pain of switching is worth it. You might be thinking:
- “We’ve been burned by a billing company before.”
- “We’re worried about the transition disrupting our cash flow.”
- “What if you’re no different from the last team?”
The truth is, nobody wants the pain of transitioning. It takes work. But here is the reality check: the pain of unknown revenue or lost revenue will not get better on its own. If you are bleeding 10% to 20% of your revenue because of a broken process, staying comfortable is costing you hundreds of thousands of dollars a year.
Here is exactly what to expect when you make the transition and partner with NatRevMD.
The First 30 Days: Onboarding and Go-Live
It starts with a 2 to 4-week onboarding phase. During this time, we aren’t just getting logins; we are setting up bank deposits, establishing issue trackers, and creating a seamless way to capture documents from your office. We are aligning the workflow between your front office and our billing team.
When we hit Go-Live on Day 1, we are submitting claims immediately.
What about your cash flow in those first few weeks? Typically, the revenue in the first 2 to 4 weeks is still dependent on the work of your old AR, because new claim payments usually take a few weeks to arrive. Most practices have their old AR managed by their prior billing team, but if you need us to take that over, we can do that as a separate engagement.
When Will You See Results?
Within the first 30 days, many of our practices start noticing an uptick in revenue, depending on the specific issues we are fixing.
From week one, we are communicating with your team multiple times a week via message, plus a minimum of one weekly meeting. And within the first 6 weeks, we set up a customizable monthly dashboard so you can see your KPIs and trends in real-time.
What Makes NatRevMD Different?
Why won’t you just get burned again? It comes down to our high-touch managers and our auditing process.
- We Audit Everything: We audit bank deposits and chase missing checks.
- We Don’t Just “Status” Denials: We don’t just write “in process” in the notes; we manage denials to the root cause
- Daily Posting: We post payments daily, not in massive batches.
- True Partnership: Most importantly, we identify the root causes of issues and fix them together. We view your front office and our billing team as one single unit.
We recently took over billing for a practice that was struggling. By working closely with their in-house team to fix root causes, we increased their revenue by 20% to 30%.
We Don’t Work With Everyone
Here is the catch: that success only happened because their office staff was engaged and willing to be a partner.
We don’t work with everyone. If you just want to throw your billing over the wall and never talk to us, we are not the right fit. We need an engaged office manager, a willingness to fix root causes together, and the realization that we are partners in this.
Action Plan
If you are considering a change, take these steps today:
- Assess Your Team: Ask yourself honestly: do you have an engaged office manager or point of contact who is willing to be a true partner in fixing workflows?
- Pull Your Data: Go pull your denial rate and your write-off report from the last 90 days. If you can’t easily get those numbers, that is the first problem you need to fix.
Want to see if you qualify for a billing metric audit and what a transition could look like for your practice? Check us out here.
